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Effective Date: April 16, 2026
This Privacy Policy describes how Send-In Repair ("Send-In Repair," "we," "us," or "our") collects, uses, and shares information about you when you use our website at https://SendInRepair.com (the "Site") and our repair marketplace services (collectively, the "Services").
By using the Services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Services.
When you submit a repair request or interact with our Services, we collect:
When you visit the Site, we automatically collect certain technical information, which may include:
We may receive information about you from repair providers and other third-party partners who interact with your repair ticket, or from analytics and advertising services we use to operate and improve the Site.
We use the information we collect to:
The core function of our Services is to connect you with repair professionals. When you submit a repair request, the details you provide — including your name, contact information, device description, photos, and location — will be shared with repair providers on the platform so they can assess your request and submit quotes.
We share information with third-party vendors and service providers that perform services on our behalf, such as cloud storage (DigitalOcean Spaces), email delivery, analytics, and payment processing. These providers are authorized to use your information only as necessary to provide services to us.
We may disclose your information if we believe disclosure is required or permitted by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Send-In Repair, our users, or others.
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Site of any change in ownership or material change in how your information is used.
We may share your information with third parties when you have given us your explicit consent to do so.
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including providing the Services, resolving disputes, and complying with legal obligations. Repair ticket data, including photos, is retained for a reasonable period following completion of a repair. You may request deletion of your data at any time (see Section 8).
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Device photos are stored in cloud object storage. We recommend you remove any sensitive personal data from your device before submitting it for repair.
We use cookies and similar tracking technologies to operate and improve the Site. Cookies are small data files placed on your device. We use:
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Site. We do not currently respond to "Do Not Track" browser signals, though you may opt out of analytics tracking where applicable.
The Site may contain links to third-party websites or services, including repair provider profiles. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of third parties.
Depending on your location, you may have the following rights with respect to your personal information:
To exercise any of these rights, please contact us at privacy@sendinrepair.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request or learn more about your California privacy rights, contact us at privacy@sendinrepair.com.
The Services are operated in the United States. If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify you by email or through a notice on the Site. Your continued use of the Services after any changes constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Send-In Repair
Website: https://SendInRepair.com
Email: privacy@sendinrepair.com
This policy was last reviewed and updated on April 16, 2026.